GOVERNMENT

Government agencies face many challenges, including compliance, limited funds, changing regulatory requirements and aging technologies. Vega helps government agencies do more with less by providing practical tools and expertise to modernize areas like Action Tracking & Task Management, FOIA, Public Disclosure, Correspondence and Fraud Investigations.

MODERNIZE INFRASTRUCTURE

Government organizations are struggling to connect, optimize and consolidate their processes with aging infrastructure. Modernizing these systems provide opportunities to transform your agencies processes to dramatically improve efficiency and constituent service.  Let Vega show you how to modernize your systems without impact to your end users.

Contact us to see our Government Solution Accelerator in action and learn how we have helped other agencies transform.

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Attributes

CASE LIFECYCLE AND MANAGEMENT
  • Manage full lifecycle from case creation to records management archival
  • Collaborate with coworkers and constituents on active cases
  • All activity, documents, and comments are managed as part of the case
360 DEGREE VIEW OF INFORMATION
  • Give employees the ability to view all related constituent information
  • Improve constituent experience and responsiveness
  • Empower knowledge workers to make decisions through data transparency
  • Restrict information access based on user roles
CAPTURE INFORMATION EVEN FROM MOBILE
  • Capture and update case information in the field
  • Attach pictures to cases, giving an even deeper view of the case and constituent history
  • Multichannel capture of information directly into the case
COMPLIANCE AND RECORDS MANAGEMENT
  • Package completed cases and all associated activity into a record
  • Remove end user involvement in records declaration
  • Comply with state and federal mandates
ISSUE TRACKING AND TASKING
  • Assign and track tasks and subtasks
  • Create workflow processes to automatically assign tasks
  • Analytics into team response and work activity
DERIVE INSIGHTS FROM ANALYTICS
  • Search and Analyze data to identify critical demographics
  • Rich Analytics facets for researching new insights
  • Export reports to show enterprise, application and efficiency metrics

Resources

GOVERNMENT SOLUTION WHITEPAPER

The Vega Government Solution Accelerator leverages our years of experience helping government agencies deploy successful case management solutions. Automate and streamline processes to make information from across the enterprise available to workers and constituents. Read the whitepaper here...

U.S. NUCLEAR REGULATORY COMMISION

Utilizing Enterprise Content and Case Management products from Vega and IBM, the U.S. NRC’s systems automate and streamline processes including public meeting notifications, secretary of the NRC tracking and reporting, public disclosures, compliance with the Freedom of Information Act, among many others. The solutions are utilized across the NRC from the Offices of the Chairman and Commissioners through the general staff. Read the whitepaper here...

Author and Review Management Solution

Discover more of the technical details behind using ARM within a modern government infrastructure. Read the whitepaper here...