LDS Church Wins Global Award for Excellence in Case Management

by / Monday, 11 July 2016 / Published in

July 12, 2016 05:03 PM Eastern Standard Time

Washington, D.C. — The Church of Jesus Christ of Latter-day Saints was recognized by the industry’s business process standards body, the Workflow Management Coalition (WfMC), for excellence in implementing Adaptive Case Management solutions.  Providing significant productivity improvements to their Accounts Payable processing staff, the LDS Church has deployed a sophisticated Invoice Processing solution which has resulted in substantial time savings and return on investment in handling invoices from around the world.

The LDS Church has over 15 million members in 30,000 congregations, 400 missions with more than 75,000 full-time missionaries globally, and provides Humanitarian aid in the form of relief and development projects, in over 185 countries.   In order to support these efforts, the LDS church needed to find a way to streamline and better manage invoices from a myriad of contractors and businesses from around the world.  The result was the Invoice Automation Network (IAN), now in it’s second release,  which empowers AP personnel to efficiently address the most complex aspect of invoice processing which is handling the numerous exceptions and supporting “one off” deviations from the standard review process.

Utilizing Enterprise Content and Case Management products from IBM, the IAN solution automates the most repetitive aspects of Invoice Processing using PO Line Matching and Validation against their ERP system.  However, the real power of IAN is in its ability to allow AP processors to adapt to any exception that may arise.  This ability to address exceptions easily and quickly has resulted in significant benefits including reducing High Value Invoice handling from 5 days to 1 day, increased Invoice volumes by 300+ per person/day, reduce Non-PO invoice handling from 7 days to 45 minutes, reduce invoice processing costs by more than 25% all while providing better visibility and control throughout the process.

The IAN solution also provides a configuration console application that can be accessed by business users to adjust case data layouts, add discretionary tasks, or update assignment rules and notification templates.  IAN provides extensive reporting to management for performance evaluation as well as a real-time dashboard that is displayed on the screen on the Global Solution Center (GSC) processing floor to encourage a healthy competition among AP Personnel.

“The LDS Church IAN solution demonstrates the tremendous value of Adaptive Case Management applied even to Accounts Payable processing,” commented David Proestos, Vega VP of Operations.  “The ability of the AP staff to collaborate with literally anyone in the organization in order to resolve exceptions quickly has resulted in dramatic cost and time savings.  And with the addition of the mobile case application, the time to approve high value invoices has been cut 75%.”.

The award was based on the submission of a detailed case study which describes the adaptive capabilities of IAN, as well as the challenges and benefits of this powerful solution.  The detailed case study will be included in a publication distributed by the Workflow Management Coalition in 2017. “With the latest release of IAN, the LDS Church is on the forefront of adaptive case management implementations that empower knowledge workers and employ mobile technology.  We are very proud to be a part of it,” Proestos commented.

About the Awards

Sponsored by WfMC and supported by and Future Strategies Inc., these prestigious awards recognize user organizations worldwide that have demonstrably excelled in implementing innovative solutions. Award winners were announced at a special gala dinner ceremony at The BPM and Case Management Global Summit in  at the Ritz-Carlton, Pentagon City in Arlington, Virginia on June 28th.

About Vega ECM Solutions

Vega ECM Solutions is a privately held, global company with a mission to provide Adaptive Case Management solutions which solve complex business issues.  Vega solutions aggregate information from multiple systems, and provide that information, in context through a single user interface.  Vega ECM Solutions is based in Irvine, California.

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